{"id":5778,"date":"2021-04-13T16:22:09","date_gmt":"2021-04-13T14:22:09","guid":{"rendered":"https:\/\/www.shamaspa.com\/politica-de-privacidad\/"},"modified":"2024-10-04T15:35:16","modified_gmt":"2024-10-04T13:35:16","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.shamaspa.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t
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SHAMA SPA Privacy Policy<\/b><\/p>

Malba Neptuno SL <\/strong><\/p>

\u00a0<\/p>

Data Controller<\/strong><\/p>

In compliance with Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – GDPR) and Organic Law 3\/2018, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we inform you that the data controller for your personal data is MALBA NEPTUNO, SL, with CIF B66393364, registered in the Mercantile Registry of Barcelona, with its registered office at Carrer Sant Josep 82, 08370 Calella, Barcelona. You can contact us at lopd@hotelneptuno.com.<\/p>


Purposes of Processing<\/strong><\/p>

The personal data we collect will be processed for the following purposes depending on the context of collection:<\/p>

  • Customer Service \/ Contact: To respond to your queries, requests, and provide the requested services.<\/li>
  • Newsletter Subscription: To manage the sending of commercial information about our products and services via regular mail, email, or SMS.<\/li>
  • Reservations: To manage and process bookings made.<\/li>
  • Internal Statistics: The data may be used to compile internal statistics to help improve our services.<\/li>
  • Service Provision during Stay: In our facilities, the data will be used to manage and provide the requested services, such as excursions, spa, wellness, among others.<\/li><\/ul>

    Retention Period<\/strong><\/p>

    Personal data will be retained as long as the contractual relationship lasts. Once it ends, the data will be blocked and kept only for the legally established period to address possible claims. After this period, they will be permanently deleted. Data for the sending of commercial information will be retained unless you request its deletion.<\/p>

    Legal Basis for Processing<\/strong><\/p>

    The legal basis for processing your data is the execution of a contract and compliance with legal obligations derived from the contracted services. For other purposes, the processing is based on your consent, which you may withdraw at any time without affecting the lawfulness of the prior processing.<\/p>

    Protection of Minors<\/strong><\/p>

    Minors under 14 years old cannot consent to the processing of their data; only their parents or guardians can do so on their behalf.<\/p>

    Security and Confidentiality Measures<\/strong><\/p>

    MALBA NEPTUNO, SL has implemented appropriate technical and organizational measures to protect your personal data, in accordance with the GDPR, the LOPDGDD, and applicable regulations on information society services and telecommunications. We are committed to maintaining the confidentiality of your data even after the contractual relationship has ended.<\/p>

    Data Transfer to Third Parties<\/strong><\/p>

    Your data will not be transferred to third parties unless legally required or when necessary for the provision of contracted services. In compliance with current regulations, guest data will be communicated to law enforcement when registering at the hotel.<\/p>

    Categories of Data Processed<\/strong><\/p>

    The data processed includes identifying data (name, surname, ID\/passport, phone, address, email) and financial data (credit\/debit card).<\/p>

    International Data Transfers<\/strong><\/p>

    No international transfers of your data will be carried out.<\/p>

    Consent and Data Update<\/strong><\/p>

    Unless you inform us otherwise, we will assume that your data has not changed and that you consent to its use for the aforementioned purposes. Submitting your data via the forms on our website implies acceptance of this privacy policy, confirmed by checking the acceptance box before submitting your data.<\/p>

    User Rights<\/strong><\/p>

    You have the right to access, rectify, erase, object, restrict processing, and request the portability of your data. You can exercise these rights by sending a request to lopd@hotelneptuno.com. The request must provide sufficient details to identify your case, and only in cases of reasonable doubt about your identity, we may request additional information to verify it.
    Additionally, you can visit the website of the Spanish Data Protection Agency (www.aepd.es) to obtain standardized forms to help you exercise your rights. The company will respond to your request within the legally established period.<\/p>

    Data Protection Officer (DPO)<\/strong><\/p>

    If you wish to file a complaint regarding the processing of your personal data, you can contact MALBA NEPTUNO, SL’s Data Protection Officer by sending an email to dpd@hotelneptuno.com. The DPO is available to address any queries, complaints, or requests for additional information regarding the processing of your personal data.<\/p>

    Complaints to the Supervisory Authority<\/strong><\/p>

    Similarly, if you believe that your rights have not been adequately addressed or that a violation has occurred in the processing of your personal data, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD). You can obtain more information on how to do so by visiting their official website at www.aepd.es.<\/p>

    Updated as of 21\/09\/2024<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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