{"id":38046,"date":"2026-11-01T07:12:13","date_gmt":"2026-11-01T06:12:13","guid":{"rendered":"https:\/\/www.shamaspa.com\/reglement-des-litiges-en-ligne\/"},"modified":"2026-11-01T07:12:13","modified_gmt":"2026-11-01T06:12:13","slug":"reglement-des-litiges-en-ligne","status":"publish","type":"page","link":"https:\/\/www.shamaspa.com\/fr\/reglement-des-litiges-en-ligne\/","title":{"rendered":"R\u00e8glement des litiges en ligne"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38046\" class=\"elementor elementor-38046 elementor-5992\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f43350 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f43350\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc38390\" data-id=\"cc38390\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-305215e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"305215e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-461184e\" data-id=\"461184e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc52e3d elementor-widget elementor-widget-text-editor\" data-id=\"cc52e3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Jusqu&rsquo;au 20 juillet 2025, la Commission europ\u00e9enne proposait une plateforme de r\u00e8glement en ligne des litiges pour les r\u00e9clamations des consommateurs. Cette plateforme a cess\u00e9 de fonctionner \u00e0 la suite de l&rsquo;abrogation du r\u00e8glement (UE) n\u00b0 524\/2013 : il n&rsquo;est donc plus possible d&rsquo;y d\u00e9poser une r\u00e9clamation.<\/p><p>Pour toute plainte ou r\u00e9clamation concernant nos services, vous pouvez vous adresser directement \u00e0 l&rsquo;Hotel Neptuno, \u00e0 la r\u00e9ception ou via les coordonn\u00e9es indiqu\u00e9es sur ce site, et nous la traiterons dans les meilleurs d\u00e9lais. Les formulaires officiels de plainte et de r\u00e9clamation sont \u00e9galement \u00e0 votre disposition \u00e0 la r\u00e9ception.<\/p><p>Si notre r\u00e9ponse ne vous donne pas satisfaction, vous pouvez vous adresser aux services publics de la consommation, comme l&rsquo;Agence catalane de la consommation (<a href=\"https:\/\/consum.gencat.cat\" target=\"_blank\" rel=\"noopener\">consum.gencat.cat<\/a>) ou le bureau municipal d&rsquo;information des consommateurs, qui vous renseigneront sur la m\u00e9diation et l&rsquo;arbitrage de la consommation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-38046","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e8glement des litiges en ligne \u2022 SHAMA SPA<\/title>\n<meta name=\"description\" content=\"Comment adresser une plainte ou une r\u00e9clamation \u00e0 l&#039;Hotel Neptuno et au Shama Spa, et quels services publics de la consommation contacter.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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