Rules of use
Shama SPA

Like any quality spa space, our Spa has some rules of use that must be respected to ensure that everyone can enjoy the facilities to a maximum. Below are the most important rules that any spa guests must be aware of and follow any time they visit our facilities.
See rules

Admission will be refused to guests with:

  • Ordinary clothing or shoes (changing rooms and lockers are available).
  • Floats and dangerous objects that could break.
  • Animals.
  • Plaster cast, bandages, plasters.

In the spa:

  • Access for over 16s. Children under 3 to 15 years of age must be accompanied by an adult within the family timetable.
  • The spa is a public space, so guests must dress appropriately.
  • Guests must wear bathing suits and slippers.
  • You must shower before and after the hydro circuit.
  • Running or jumping into the pool is not permitted.
  • Keep silent and respect the rules and the facilities.
  • All personal belongings must be left in the lockers provided.
  • No belongings can be left in the lockers when you leave the spa.
  • The spa reserves the right to refuse admission.
  • Security cameras are installed on the premises.
  • The spa provides towels.

The company shall not be held liable for:

  • Any loss or theft of items in the lockers.
  • The consequences of misuse of the facilities (knocks or slips).

People with the following conditions should not enter the spa:

  • Serious heart, vascular or respiratory diseases.
  • Open wounds or recent stitches.
  • Contagious illnesses.
  • Heart problems or high blood pressure.
  • Access shall not be granted to people who have not waited long enough after eating.
  • Pregnant women in the first three months of pregnancy or at risk of having a premature birth or other complications.

Conditions

  • We recommend you book your treatment as far in advance as possible to ensure availability and the times that best suit your needs.
  • Please arrive at the spa at least 15 minutes before your appointment time so you have enough time to check in with reception, change and put your belongings in a locker. Any delays will affect how long your service lasts and you will be charged in full.
  • You can cancel your booking up to 24 hours before your appointment without any extra charge. Otherwise, you will be charged the cost of the service.
  • If you would like to postpone or cancel your appointment, you can do so at least 24 hours before to avoid being charged.
  • Before booking, please inform us if you have any cardiovascular issues, epilepsy, diabetes, asthma, high or low blood pressure or if you are pregnant.
  • The Shama Spa has the same opening hours as the Neptuno Hotel & Spa.
  • All of our therapists are qualified specialists. If you would like to receive your treatment from a particular therapist, contact us before to confirm their availability.

The spa offers beauty treatments that provide a holistic sensory experience to relax, nourish and reconnect the mind, body and soul. We use toxic-free vegan beauty products made from natural ingredients with organic certification, harvested all over the world using Free Trade practices.

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